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Wyndcliffe Primary School


Wellbeing and Support

If you find yourself or your family needing support some of the following numbers and links may be helpful. 


For Parents/Carers

  1. Urgent mental health help line:  ring 0121 262 3555 for advice and support. This line is available 24 hours, 7 days a week and can be used whether you are known to the service or not
  2. Foodbanks:
  3. Domestic Violence: Birmingham & Solihull Women’s Aid
    Helpline: 0808 800 0028. Open 7 days a week 9.15am – 5.15pm (closed bank holidays)
  4. From Birmingham with Love - Help for families. Here are some of our partners’ most used services and support, which might help to make life a little bit easier  There are also translated versions available.
  5. Citizens Advice Bureau -  03444 77 1010 (Information Helpline) 9.30 - 16.30 Monday to Friday Ground Floor Gazette Buildings 168 Corporation Street B4 6TF

For Children and Young People

  1. Kooth:  (Online chat, resources and direct help for 10-25yr olds)
  2. Childline: When you call on 0800 1111 you’ll get through to a counsellor, they’re there to listen and support you with anything you’d like to talk about. Or you can have a 1-2-1 counsellor chat online  

Mental health toolkit

NHS urgent mental health helplines

New 24/7 all ages NHS urgent mental health helplines have been rolled out across the country in 2020. They provide expert advice and assessment for children and adults facing a mental health crisis. People can call for themselves, or on behalf of someone else. We encourage the promotion of these helplines, and have developed public facing lines:

If you need help for a mental health crisis, find your local 24/7 urgent mental health helpline at  You can call for:

  • 24-hour advice and support – for you, your child, your parent or someone you care for;
  • help to speak to a mental health professional;
  • an assessment to help decide on the best course of treatment.

If your child needs urgent mental health support or advice, you can contact your local mental health helpline via You can call the helpline for 24-hour advice and support for you and your child, to speak to a mental health professional or for an assessment to help decide on the best course of care.



COVID-19: Psychological First Aid

Psychological First Aid is the globally recommended training for supporting people during emergencies and offers guidance on delivering psychosocial care in the immediate aftermath of an emergency event. On this free 3-session online training course, you’ll explore the psychological impact of the COVID-19 pandemic and what you can do to help people cope, including looking after yourself and colleagues.

This Public Health England course is aimed at frontline or essential workers and volunteers dealing with the public during the COVID-19 pandemic. For more information and to sign up, click this link.

  • This is free training!! The link to share:
  • You can register straight away – covers the 4 stages of The key stages are:  ‘Prepare’ to deliver PFA.  ‘Look’ to assess the situation and identify those in need.  ‘Listen’ to understand their specific needs.  ‘Link’ to provide further support.
  • Can even have parents / families register, learn and help other parents / families if suitable
  • From Public Health England



Staying mentally well this winter

The Department for Health and Social Care has published a wellbeing and mental health support plan - “Staying mentally well this winter”. This sets out the support that will be in place in the immediate term to help people’s wellbeing and mental health during the COVID-19 pandemic.

The plan can be viewed here, and includes links to useful resources, some of which are set out below.



MindEd for Families

MindEd is a free learning resource about the mental health of children, young people and older adults. Providing advice and information from trusted experts, MindEd for Families will help you to understand what problems occur, what you can do to best support families, and how to take care of yourself. It has a huge range of free e-learning applicable across the health, social care, education, criminal justice and community settings, available here.



NHS Guidance on children and young people’s mental health

In January 2021, NHS England and NHS Improvement have published new guidance on children and young people’s mental health from Dr Prathiba Chitsabesan, Associate National Clinical Director for Children and Young People’s Mental Health. This include advice for parents and carers, information on how to access services, and self-care recommendations for young people.

- For parents and carers:

- For young people:


NHS apps library

To find a range of apps and online tools to help you manage your health and wellbeing, you can visit the NHS apps library, where you can filter by category to find apps that suit your needs.


Zero Suicide Alliance training

The Zero Suicide Alliance provide a range of awareness training options, which provide a better understanding of the signs to look out for and the skills required to approach someone who is struggling, whether that be through social isolation or suicidal thoughts.

These short training modules are free to access through this link, with further resources signposted here.


  • These are modules in 5-10 minutes and funded from Department for Health and Social Care


Every Mind Matters campaign

The Every Mind Matters campaign provides resources to help you look after your mental health and wellbeing. These include a quick quiz that sets you up with a free plan with tips to help you deal with stress and anxiety, improve your sleep, boost your mood and feel more in control. This can be found here, alongside expert advice and more practical tips.

Every Mind Matters also provides advice on children and young people's mental health, including self-care resources and information for parents and carers.


  • Largely online videos but also include a few Apps

Wyndcliffe Primary School

Little Green Lane, Bordesley Green, Birmingham, B9 5BG

Telephone: 0121 464 4241 E-Mail: